Privacy Policy

overview

This Privacy policy explains how Ground Zero Gaming Pty Ltd (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit or interact with groundzerogaming.com.au (the “Site”), including when you make a purchase or contact us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

what personal information we collect

Depending on how you use the Site, we may collect:

  • Contact details: name, email address, phone number

  • Order details: billing and shipping address, items purchased, order history

  • Payment details: payments are processed by third-party payment providers; we do not store full card details

  • Customer support: messages you send us and our replies

  • Device and usage data: IP address, browser type, pages viewed, approximate location, and interactions with the Site (often via cookies/analytics tools)

how we collect personal information

We collect personal information:

  • when you place an order or attempt to checkout

  • when you sign up to our mailing list

  • when you contact us via forms, email, or other channels

  • automatically through cookies and similar technologies when you browse the Site

how we use personal information

We use personal information to:

  • process and fulfil orders (including shipping and customer support)

  • communicate with you about your order, enquiries, or account

  • improve the Site and understand how visitors use it (analytics)

  • send marketing communications where you have opted in (you can unsubscribe at any time)

  • prevent fraud, protect our business, and comply with legal obligations

cookies and analytics

We use cookies and similar technologies to help the Site function and to understand usage. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

We may use analytics tools (such as Google Analytics) to understand Site traffic and performance.

sharing personal information

We may share personal information with trusted third parties where required to operate the Site and deliver services, such as:

  • ecommerce website hosting and platform providers (e.g. Squarespace)

  • payment processors

  • shipping and delivery providers

  • email marketing providers (if you subscribe)

  • analytics providers

We may also disclose personal information where required by law, regulation, court order, or to protect our rights.

overseas disclosures

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

data retention

We keep personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

your choices and rights

You can:

  • opt out of marketing emails using the unsubscribe link in our emails

  • request access to, correction of, or deletion of personal information we hold about you (subject to legal requirements)

To make a request, contact us using the details below.

security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.

changes to this policy

We may update this Privacy policy from time to time. The latest version will be published on this page with an updated date.

contact

For privacy enquiries or requests, contact: hello@groundzerogaming.com.au.